...or call us to post your request
020-7078 8015

FAQ

Does it cost anything for me to use Servicestart?
Am I obliged to hire any of the service providers that contact me via Servicestart?
What should I keep in mind when filling out my request?
What happens after I posted my request?
I have posted a request but no service providers are contacting me. What can I do?
Do I have to use the pre-defined forms to describe what I need help with when I post my request?
How do I know if the service provider I hire does a good job?
How can I remove a request that I have posted?
How do I rate the service providers I have hired via Servicestart?
What kind of help can I get from your service providers?
How do I know if I'm getting the right service provider?
What if I change my mind during a project and want to cancel a contract?
My account could not be activated, what should I do?

Do you have another question not listed above? Contact Servicestart Support HERE

Does it cost anything for me to use Servicestart?

No, as a buyer of service it's free to register requests and receive quotes from potential service providers.
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Am I obliged to hire any of the service providers that contact me via Servicestart?

No, there are no obligations whatsoever. Be aware of that all providers contacting you have paid a small fee to do so and deserve to be treated politely. As a buyer you should therefore respond to all interested providers that give you an offer. Also, please remember to close your request when you feel you don't need more offers or for some reason it is not valid anymore.
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What should I keep in mind when filling out my request?

In order for you to get high quality quotes from qualified providers it is important to formulate a clear request. Therefore, please make sure you don't leave out any vital information about the service you need. Most request-forms have pre-defined questions to help you put together information that can be of interest to the providers. You should also use the free-text box to make the project description as clear as possible. Don't forget to list any special requirements you might have on the provider, e.g. that they should be based in the local area.
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What happens after I posted my request?

Matching providers will get an email or text message sent to them with a notification that a new matching request has been posted. All providers are allowed to review your project description at no cost. Your contact details are kept hidden until a provider has confirmed a genuine interest in your job by paying a small fee. No more than five interested providers are allowed to see your contact details, after this it is closed automatically. As soon as anyone pays the fee to contact you an email is sent to you with the name and contact details of this provider to inform you about who will be contacting you. You may at any given time chose to close your request if you don't want any more quotes from interested providers. Just log in to your Servicestart account and click on your request.
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I have posted a request but no service providers are contacting me. What can I do?

You can choose to re-submit your request to new service providers and possibly look at your project description. Is it too detailed or do you have very specific requirements?
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Do I have to use the pre-defined forms to describe what I need help with when I post my request?

No, you can always use the general forms called "Other services" that you will find within each main service category; for example select "Cleaning - Other services" if you cannot find the cleaning service you are looking for within the pre-defined forms. They only contain a free-text field where you can create your project description. If your request resembles any of the pre-defined forms we strongly recommend that you use one of these instead. This way you will not be missing out on any service providers that are interested in quoting for your project. You will also increase the likelihood of the service providers you choose to send your request to and the ones that will see it online, to perceive your request as being of interest since you have used a detailed standard form. Using the standard forms will maximise the interest for your project amongst the service providers that are most suitable and interested in the type of work you require. In summary using the standard forms will give you the best starting position in terms of finding the best price and the best quality work.
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How do I know if the service provider I hire does a good job?

Amongst the general public there is a lot of dissatisfaction with service providers, in particular with builders and the like. Servicestart's aim is to increase the level of satisfaction for both buyers of services and service providers. Servicestart endeavours to create a high level of transparency for both buyers and sellers of services by facilitating communication and thus making the whole process more effective. The rating system will make it less likely that you end up with unreliable service providers. As always it is very important that you carefully evaluate several service providers before you hire them (see Buyer's Check List). Servicestart does on the other hand take no responsibility for any disputes arising between buyers and service providers at a later date.
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How can I remove a request that I have posted?

Log into your account and click on the project you want to remove. You will then be given an option to remove it.
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How do I rate the service providers I have hired via Servicestart?

A time after the work is due to be finalised you will be contacted by Servicestart so that we can get your feedback. Since you can only rate service providers you have been in contact with the rating system will have a high level of credibility which will benefit both buyers and service providers.
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What kind of help can I get from your service providers?

Our network includes service providers skilled in more than 600 home related and other services, from plumbing and home re-modelling to catering services and tax advice. If you find that we are not covering a service area that you are interested in please do send us email to (click CONTACT US) and describe what you are looking for.
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How do I know if I'm getting the right service provider?

You can use service providers' profile information and ratings from past customers to decide who is best for you. Our mission is to create a better connection between the right buyer of services and the right service provider.
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What if I change my mind during a project and want to cancel a contract?

The decision to stop a project will have to be sorted out between you and the service provider. Expect to pay for work performed and materials used up to that point.
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My account could not be activated, what should I do?

When you register on Servicestart we will send you an activation email with a link you have to click in order to activate your services on Servicestart. If you donít get an activation email you can resend it by clicking the red text on the top of the page. Be aware that the activation email might have ended up in your spam folder, check it if you canít find it in your regular mailbox. Another reason why you havenít received the activation email might be that you misspelled your email address when you signed up. Make sure your email address is correct on the page with your user info. If you still are unable to activate your account please send an email to support@servicestart.com and we will help you.
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Now more than 325,000 users across all of the UK

Reviews

  • All good so far, very happy with how I'm treated

    Murielle Stevenson

  • Best thing i'd done. A more personal service

    James Scott

Servicestart can give you a good start when you need help in your home, at the office or in your neighbourhood. This is how it works:

It is free to post a request and there is no obligation to hire any of the companies offering you quotes. The providers pay a small fee to be able to contact you and spend time on sending you and offer. Hence, please use the service in a responsible manner and reply to their offer, even if you decide not to accept it for any reason.

Your information is secure. Your name and contact details are shown to a maximum of five providers and only after they confirm a serious interest in helping you. You receive an email from Servicestart as soon as a company wants to give you an offer. You are given the name and contact details of the company and access to the ratings and reviews from other users who hired the company previously. Your request is automatically closed when five companies have reported interest in providing you with their quote but you may close it before this at any time.

Questions? Or do you want assistance with filling our your request?
Please contact us, we would love to help.

Telephone : 020-8150 8085 (8am-5pm, mon-fri)
Email: support@servicestart.co.uk (all days)

More advice for a successful project

Please consider that a well-written request receives more and better quotes. Hence, try to write a clear project description. You may take use of the pre-defined questions to add as much information as possible about your job. In addition, please use the free-text box to give your own description.

Compare quotes, ratings and qualifications

Once you have been put in contact with interested providers you are able to compare them. You are given the company details and reviews from previous clients they have won through Servicestart. Make sure to ask the company for any additional qualifications needed such as professional licenses and certificates.

Book an appointment

A personal meeting will give you the chance to ask questions directly to the provider and to evaluate how suitable they would be for your job. The meeting will also allow the provider to better calibrate their offer and price estimate to you. Many providers cannot give an exact price quote unless given the chance to meet and evaluate the project on-site. Of course, this mainly applies to building projects.

Select your provider and sign a contract

Once you feel confident you have found the right provider it is important that the job is performed according to expectations. Make a detailed agreement with your provider to cover time schedule, type and level of remuneration, inspection and quality control and guarantees. Here are more tips

Good luck with your project!