User policy

For you to feel secure about how Servicestart handles information we have put forward your user and privacy policy below.

General information about how Servicestart.com works

Servicestart Ltd, company number 6009640, ("Servicestart") offers a channel through which users are put in contact with a companies interested in providing the service uses have posted request concerning.

It is free to post a request for a service. Providers who sign up to Servicestart.com pay a small fee in order to be able to contact the User. A request for service is closed automatically if five interested providers contact the User through the system. The User has no obligation to hire any of the providers who express interest in performing the service.

The handling of personal data

When you post a request on Servicestart you consent to Servicestart saving and sharing your contact details (name, email and telephone number) with the service providers who wish to contact you to offer you their quote for the service you requested. Servicestart only saves the information required to allow us to offer our service to you. Your contact information will only be shown to those providers with an active interest in your request who pay a small fee. You may close your request at any time through your account on Servicestart should you do not want any more offers from service providers. If you do not close your request yourself it will automatically be closed by Servicestart if maximum five service providers act to respond to it or alternatively the latest project start date as defined by you in your request is passed. Apart from communication from interested providers, Servicestart may contact you to update on the status of your request, ask for a rating on any provider you might have selected or ask questions in order to add information to supplement and improve information in your request. Servicestart only save your personal date for the time needed and for the purposes of your request. This typically means your information is deleted when you are no longer expected to benefit from the service, or when you have messaged us to cancel your consent. We have put forward a separate Privacy policy to describe how we handle your personal data. You may contact Servicestart at any time to get information about what data we have saved concerning your use or to ask us to delete this data. Servicestart Ltd (company no. 6009640) and Servicestart AB (SE556863-6152) are “processors” of your personal data according to the law

Apart from these interested providers Servicestart may also contact you to notify you about new information regarding your request, to ask you to give your rating on a provider you may have selected or to ask for more information to supplement and improve your request.

User information

Information given registered by the users on Servicestart is saved in a database owned by Servicestart AB. Apart from the contact information (see handling of which above) information about your request is saved, e.g. which service category it concerns and the providers who contacted you. Servicestart uses this information to match your request to the right providers. Information about the request and your contact details are only displayed to a handful of providers registered on Servicestart and, if you actively share it to your account on another social media network, your name and information of registered requests on Servicestart to contacts within your social network on the internet. Apart from your contact information and the information in your service request Servicestart collects information about how you found our site through cookies which helps us to improve the site and configure it to your use.

If you disapprove of how we handle this information you cannot use Servicestart's web service.

Incorrect information

Every user takes responsibility for the information you register, that it is accurate and provided with honest intention. In the case you have given wrong information you should correct this quickly through your account on Servicestart or by sending a message to Servicestart with details of the error. Servicestart has the right to close or edit information on a user account or information if there is reason to believe information is incorrect, misused or to follow the law. All users on Servicestart are encouraged to act respectfully of other users with whom you might come into contact with through the service.

Responsibility for services performed

Servicestart only acts as an intermediary of the contact between the User (person who post a request) and the Provider responding to this request. Servicestart is not part in any of the potential business agreements which may occur between a User and Provider as a result of using our service. Note that Servicestart does not have full control of all information provided by users of the site. Please find our recommendations to our users planning to buy a service here

Change of policy

Changes to this policy can be made by Servicestart by posting an updated version on the web site. The latest version was posted on May 20, 2018. In the case of major changes to the policy Servicestart may contact the users by email to inform about this.

Contact and questions

To see any information or service requests you have registered on the site please log in to your account. Should you have any questions about your account or the information you have registered on Servicestart you are welcome to contact us. Please send an email to support@servicestart.co.uk.

Thanks for using our service,

Servicestart Ltd