FAQ

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Does it cost anything for me to use Servicestart?

No, as a buyer of service it's free to register requests and receive quotes from potential service providers.
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Am I obliged to hire any of the service providers that contact me via Servicestart?

No, there are no obligations whatsoever. Be aware of that all providers contacting you have paid a small fee to do so and deserve to be treated politely. As a buyer you should therefore respond to all interested providers that contact you to give you an offer. Also, please remember to close your request when you feel you don't need more offers or for some reason it is not valid anymore.
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What happens after I posted my request?

Servicestart reviews all in-coming requests and might contact you if needed to verify some information and potentially ask supplementary questions to ensure your request is well represented. Matching providers will get an email or text message sent to them with a notification that a new matching request has been posted. Your contact details are kept hidden from all provider not showing a confirmed and genuine interest in your job by paying a small fee. No more than five interested providers are allowed to see your contact details, after this it is closed automatically. As soon as anyone pays the fee to contact you an email is sent to you with the name, contact details and summary of previous reviews of this provider to inform you about who will be contacting you. You may at any given time chose to close your request if you don't want any more quotes from interested providers. Just log in to your Servicestart account and click on your request.
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What should I consider when writing my request?

To maximise your chance of getting several really competitive quotes from highly rated providers please make sure to include all information and make it very clear. Make sure nothing vital is left out concerning the job you want performed. Most request forms include pre-defined questions to facilitate compiling your information in an attractive format for the providers. Please also take use of the free-text box to give more flavour to your need and do not leave out any special requirements you might have, e.g if the provider has to be based in your local area.
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How many providers will contact me?

You may get up to five quotes. How many you actually end up getting is to a large degree depending on the requirements of your request and how available matching providers are within the time frame you have selected. Servicestart has limited the number of providers allowed to contact you on a specific request to five to avoid you being contacted by too many. Moreover, it is important for the providers to know how many other providers thy are competing with in order for them to be interested at all. Would you, after having reviewed the initial batch of offers, still like to take in more offers you can easily re-post your request by clicking a link in an email we will send you after a few weeks.
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I have posted a request but no service providers are contacting me. What can I do?

In the event matching providers were not available when you first posted the requests you will be offered to re-post it after a couple of weeks. Alternatively, if you suspect it might have had to many requirements you may create a new request, either with slightly different requirements or in a better suited category.
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Do I have to use the pre-defined forms to describe what I need help with when I post my request?

No, you can always use any general forms under any service category and fill out your need in the free text box. Our support team will make sure to post your request into an appropriate category to maximise getting good quotes.
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How do I know if the service provider I hire does a good job?

Amongst the general public there is a lot of dissatisfaction with service providers, in particular with builders and the like. Servicestart's aim is to increase the level of satisfaction for both buyers of services and service providers. Servicestart endeavours to create a high level of transparency for both buyers and sellers of services by facilitating communication and thus making the whole process more effective. Our rating system will make it less likely that you end up with unreliable service providers. As always it is very important that you carefully evaluate several service providers before you hire them (see Buyer's Check List). Servicestart does on the other hand take no responsibility for any disputes arising between buyers and service providers at a later date. However, we have compiled a BUYER'S CHECK-LIST to assist you in the process of sourcing and managing purchases of more complex services.
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How can I remove a request that I have posted?

Log into your account and click on the project you want to remove. You will then be given an option to remove it.
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How do I rate the service providers I have hired via Servicestart?

Some time after the work is due to be finalised you will be contacted by Servicestart so that we can get your feedback. Since you can only rate service providers you have been in contact with the rating system will have a high level of credibility which will benefit both buyers and service providers.
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What kind of help can I get from your service providers?

Our network includes service providers skilled in more than 600 home related and other services, from plumbing and home re-modelling to catering services and tax advice. If you find that we are not covering a service area that you are interested in please do send us email to (click CONTACT US) and describe what you are looking for.
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How do I know if I'm getting the right service provider?

You can use service providers' profile information and ratings from past customers to decide who is best for you. In many cases of more complex services it will require a meeting with the service provider for you to get a full and qualified quote. Do not only compare prices and reviews, also evaluate licenses and references providers make available through Servicestart. Our mission is to create transparancy on all information to facilitate a better connection between the right buyer of services and the right service provider. The way to get there is to foster clear communication, professional and honourable behavior. Both parties have a responsibility in a business transaction.
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